Selection of the most appropriate car service station is a serious decision – car maintenance requires not only time and money, but also safety on the road depends on the quality of the work done. Finding a reliable service station where a high standard of service is guaranteed gives every car ow...
Selection of the most appropriate car service station is a serious decision – car maintenance requires not only time and money, but also safety on the road depends on the quality of the work done. Finding a reliable service station where a high standard of service is guaranteed gives every car owner confidence. The criteria that seem important in this search process are different – the quality and sustainability of the repair, ability to meet deadlines, costs, customer service, used spare parts, etc. The question is often asked why choose an authorized car service station. Here are the advantages of a Mercedes-Benz authorized service station:
Repairs are carried out according to Daimler AG technologies
An authorized service station has access to databases and schemes, programs and special tools, which diagnose defects and eliminate them. Each part of a car repaired, or its unit, will comply with the highest technological requirements of the manufacturer, thereby ensuring that it functions correctly;
Using original spare parts for the repair
Original spare parts guarantee high quality, verified safety and warranty conditions determined by the manufacturer for a 2-year period (1 year for trucks). By using original spare parts you can be sure that each item is appropriate for the particular vehicle;
Using special tools and equipment for the repair
The use of appropriate tools and equipment facilitates the work of mechanics, allowing them to perform the repair at a previously arranged time so that customers will be aware of the cost of the work before it is started (this is calculated taking into consideration the standards determined by the manufacturer for each task in minutes). Damage can be caused to the car when repairs are carried out without using the special tools or equipment accepted by the manufacturer. This can require further work, which can exceed the initial cost of the repair.
Information and technical support provided by the car factory
Obligatory regular training required by the manufacturer and certified technicians, access to current information, and detailed technical data – information is certainly one of the most important values. Thanks to the provision of information ensured by the factory, workers of an authorized service station have extensive and precise knowledge on each car model, being able to eliminate all types of defects efficiently; for repairing particularly complicated defects, a technical expert from the Daimler AG factory with special diagnostic equipment, who is available on request.
Availability of original spare parts
The Mercedes-Benz authorized service station ensures a range of more than 18 000 units of Mercedes-Benz spare parts in the warehouse as well as delivery of standard spare parts from the manufacturer within 1 business day. This reduces the time necessary for performing repairs. We also offer original spare parts for Mitsubishi Fuso Canter and Maybach;
2-year warranty for repairs and spare parts
Confidence about the sustainability of the work performed and its cost is one of the decisive criteria when choosing a car service station. The Mercedes-Benz authorized repair service provides not only warranties for spare parts, but also for completed repairs, providing safety and confidence that having your vehicle repaired in this service station is an investment that pays off;
Performing factory recommended maintenance
The Mercedes-Benz authorized Domenikss service station offers all obligatory standard technical maintenance determined by the car manufacturer for all Mercedes-Benz models. The list of technical maintenance tasks determined by the manufacturer includes not only changing oil and filters, but also a wide range of other maintenance tasks. By choosing to entrust these maintenance tasks to an authorized representative the customer receives advantages offered by the Mobility Programme, possible voluntary discount provided by the factory for large repairs during the post-warranty period, and taking professional care of the car.
Provision of manufacturer’s voluntary discount for performed post-warranty repair
Considering the highest quality and customer satisfaction, also following the warranty period, Mercedes-Benz ensures an opportunity to fully or partially cover money-consuming repairs on a voluntary basis. A precondition for granting the manufacturer’s voluntary factory discount is performing technical maintenance by an authorized representative.
Free-of-charge technical assistance and mobility programmes
While providing maintenance for Mercedes-Benz cars and vans in an authorized service station, the manufacturer will ensure that in the case of a technical defect the customer can continue their journey. Such free-of-charge services are available when the technician arrives on site and carries out the repair, delivers the vehicle to the service station, paying for taxi, or public transport up to €75, airplane or train tickets up to €400 for each passenger, hotel costs for passengers while the car is at the service station.
Quality monitoring measures
The manufacturer ensures constant monitoring and improvement of the product quality throughout the entire life cycle of products. By visiting an authorized service station, all quality standards for the car, determined by the manufacturer, will be ensured free-of-charge. In independent service stations ensuring of such inspections is impossible and fees will be charged for any possible repairs.
